Founding customer terms

Last updated: 21 September 2026

These terms are between Kevin Sinfield, trading as TradeSitePros, of 69b East Street, Coggeshall, Essex, CO6 1SL ("I", "me") and the business named on the sign-up form ("you"). They apply to the first five roofers who join at the founding rate.

1. What you get

For your monthly fee I provide:

• a website for your business, built for the area you work in
• the Roofing Response Loop: an automatic text back to every enquiry and missed call, alerts on your phone, one list for every job, and automatic Google review requests when a job is marked done
• hosting, updates and support for all of the above while you're a customer

2. Price

The founding rate is £197 a month. It stays at £197 for as long as you remain a customer without a break. There's no setup fee.

3. Payment

The first month is charged when you sign up, by card or direct debit through Stripe. After that you're charged on the same date each month, in advance.

4. Going live, and the guarantee

I'll have your website and the Loop live and working within ten working days of receiving everything I ask for in the setup form. If I don't, I'll refund your first month in full.

5. Cancelling

You can cancel any time by emailing hello@tradesitepros.com. There's no notice period and no fee. Your service carries on to the end of the month you've paid for, then stops. Payments already made aren't refunded, apart from the guarantee in section 4.

6. What's yours, and what happens when you leave

Always yours: your domain name, and everything you give me (photos, logo, wording, your customer and job records). When you leave, I'll transfer the domain to you and send you copies of your content and records.

The website:

• If you've been a customer for 12 months or more, the website files are yours to take when you leave, at no cost.
• If you leave before 12 months, you can buy the website files for a one-off £500. If you don't want them, the website comes down at the end of your last paid month.

The Loop doesn't transfer. The automatic texts, job list and review requests run on my systems, so they stop when your service ends. Your records from them are yours, and I'll send you a copy.

7. The founding video

After 90 days I'll ask you for about two minutes on camera, saying honestly what the service did or didn't do for you, including anything you didn't like. It's a request, not a condition. Your founding rate stays the same whether you do it or not.

If you do, I'll only publish it with your agreement, and I'll always make clear, on the video or next to it, that you're on a discounted founding rate. You can ask me to take it down at any time.

8. What I need from you

• The information in the setup form, accurate and on time. The ten-day clock in section 4 starts when I have it.
• Permission to use anything you send me (photos, logos, wording) on your website.
• That you only use the Loop to contact people who've enquired with you or are your customers, and that you handle their enquiries properly.

9. Your customers' information

When homeowners enquire through your website or phone, their details pass through the Loop. For that information, you're the controller and I process it on your behalf. I will:

• only use it to run your service, on your instructions
• keep it secure, and make sure anyone working on it is bound to keep it confidential
• use only the services listed in my privacy policy to process it (currently HighLevel, Twilio, Eukhost and Cloudflare), and tell you before I add a new one, so you can object
• help you respond if a homeowner asks to see, correct or delete their information
• tell you without delay if I become aware of a breach affecting it
• give you a copy and then delete it when you leave, unless the law requires me to keep it
• give you the information you reasonably need to show this is being done properly

Where any of these services are outside the UK, the transfer is protected as described in my privacy policy.

10. Responsibility if things go wrong

I'll provide the service with reasonable care and skill. I can't guarantee you'll win more work, and I'm not responsible for lost jobs or lost profits. My total responsibility to you under these terms is limited to the fees you've paid me in the 12 months before the problem. Nothing here limits responsibility for anything the law doesn't allow to be limited.

11. Changes

If I need to change these terms, I'll give you 30 days' notice by email. The founding price in section 2 won't change.

12. The law

These terms are governed by the law of England and Wales.